英语导游应变能力十二问十二答[1]

【网络综合 - 导游资格考试】
ability of reaction
　　　　
　　一 traffic accident
　　1.report to the ta and tourism bureau
　　2.call the local police station and 120 for help
　　3.try my best to secure the propery of the guests
　　4.to help the local relevant department fo solve the matter
　　5.report to the insurance company
　　6.organize the other healthy guests to continue to travel and lessen effect produced by the accident
　　　　
　　二 robbery and stealing
　　1.to fight against the robber cleverly and try my best to protect the life and property of the guests
　　2.to report to the local police station and report to the ta
　　3.help the police station and relevant department to bring back the things which had been robbed or stolen　　4.continue to travel and remove the effect produced by such happenging
　　　　
　　三 the loss of luggage
　　1.to report to the ta at once
　　2.to let the guests recall where they had lost their luggage and help them look for
　　3.report to the local security department and local police station
　　4.to help the relevant department to get back the luggage which had been lost
　　5.to report to the insurance company
　　6.continue to travel
　　　　
　　四 the guests fight with locals
　　1.to persuade them not to fight at once and prevent the situation from getting worse
　　2.report to the local police station
　　3.to help the relevant department to solve the problem
　　4.organize the guests to continue travelling
　　5.if anybody is wounded,call the ambulance to come and send them into hospital
　　　　
　　五quarreling between the guests
　　1.to persuade immediately,to keep both of them calm and prevent the situation from getting worse
　　2.to report to the ta
　　3.contact the group leader and my colleague and get to know the reason and persuade them
　　4.keep the g导游资格考试